Our People
Carol Williams, Director of Education & Development 
"One of my greatest joys is seeing others succeed."
As Director of Education & Development, Carol is considered the Dean of Payne University, PFG's vehicle for educating and developing its 240+ colleagues. Realizing that knowledgeable and well-rounded colleagues are the key to providing great support and service to clients, Carol is responsible for arming PFG's colleagues with the expertise and tools they need to take care of clients. Classes offered through Payne University are varied - ranging from those specific to lines of insurance coverage such as Pollution, to soft skill courses such as Business Writing, to life skill courses such as Communication Skills. PFG is committed to education and Carol is committed to helping our colleagues reach the highest heights in that regard.
Carol joined PFG in 2006. Prior to joining the firm she was the Spokane Branch Manager of Human Resources, Administrative Services & Operations for Unitrin Property & Casualty.
Carol is a country girl at heart, and an avid outdoor enthusiast. She passionately enjoys everything the Northwest has to offer. She's also a great believer in and supporter of her community. She lives with her husband, Jim, in Spokane, WA.
Career at a glance
- 20 years of experience
- Professional designations:
- § Chartered Property & Casualty Underwriter (CPCU), Associate in Management (AIM), Insurance Training Professional (ITP), Certified Professional Insurance Woman (CPIW), Diversified Advanced Education (DAE), Continued Professional Development (CPD)
- Named "Member of the Year" by the Spokane Insurance Associates in 2005
- Received the "2004 Appreciation Award" by the Spokane Insurance Associates for consistent and ongoing support
- Led the Spokane CPCU Chapter (as President) to the CPCU Circle of Excellence Recognition Program's highest national "Gold" award - 2003-2004
- Named "Industry Leader of the Year" by the Spokane Insurance Associates in 2003
- Washington State University & Spokane County Master Gardeners: Current Board President and Certified Master Gardener
- United Way: Board Member for six years; Campaign Cabinet Member; Chair of Account Executive Recruitment and Management; Campaign Coordinator Trainer; along with numerous past committees and positions.
- Society for Human Resource Management (SHRM)
- Past Spokane Chamber of Commerce and City of Spokane Ambassador
- Past Delegate and Task Force Member: The City of Spokane, One Spokane Summit on Poverty
Many factors impact trends in insurance — the economy, state and federal regulations, technology and more. One of our top advisors covers the trends he’s seeing in commercial insurance. Download PDF. 
Insurance laws and issues change frequently. So may your insurance needs. Our electronic newsletter makes it easy to stay up to date on changes and how they may affect you. 
Commercial insurance is complicated, but the types of coverage fall into a few general categories. 
