What to Expect if You are in an Auto Accident
- The Claim Adjuster assigned to your case will contact you to review the facts of the accident and may, with your permission, record the conversation. The adjuster will ask questions about the accident. Answer to the best of your ability and recollection.
- If the damage to your vehicle is minor, the insurance company may request that you obtain a repair estimate and pay off of that estimate, less any applicable deductible. Or, the insurance company may ask that you take the vehicle to a shop that they have an agreement with to write estimates. Note that you are free to have the vehicle repaired at a shop of your choice.
- The insurance company may assign an appraiser to conduct an inspection and write a repair estimate. Typically, they will pay the amount of their estimate, less any applicable deductible. Typically the appraiser will reach an agreed cost of repair with the repair facility of your choice.
- If your shop will not complete repairs for the amount of the appraiser's estimate, the shop and appraiser should get together and resolve the differences. Usually, this can be accomplished with little difficulty.
- If the shop and appraiser are unable to reach an agreement, contact Payne Financial Group, Inc. for further assistance.
- If you have questions or concerns about the handling or resolution of your claim, contact Payne Financial Group, Inc. for assistance.
